We collect and use some personal data belonging to those who use our app. In doing so, we act as the controller of this data and are subject to the provisions of Federal Law no. 13.709/2018 (General Personal Data Protection Law - LGPD). We care about the protection of your personal data and have therefore made available this privacy policy, which contains important information about:
- What data we collect and what we do with it;
- Your rights in relation to your personal data;
- How to contact us;
1. What data do we collect about you and for what purpose?
Our website collects and uses some of your personal data in order to provide services and improve the user experience.
1.1 Personal data provided by the holder
- Name
- Telephone
1.2 Purpose of use of data collected
- Marketing and customizing your products for customers
- Provision of services;
- Responding to customer requests
- Website operation and management
- Communication and marketing activities
- Analysis of statistical data for the purpose of studies to improve the performance of its products and services, with the de-characterization of sensitive and personal information
2. How do we collect your data?
In this sense, your personal data is collected as follows:
- By sending out contact forms
- By sending forms to newslatter
2.1 Consent
We process your personal data on the basis of your consent. Consent is the free, informed and unequivocal expression by which you authorize Acol to process your data.
Therefore, in accordance with the General Data Protection Act, your data will only be collected, processed and stored with your prior express consent.
Your consent will be obtained specifically for each purpose described above, demonstrating Acol's commitment to transparency and good faith towards its users/clients, in accordance with the relevant legislative regulations.
By using Acol's services and providing your personal data, you are aware of and consent to the provisions of this Privacy Policy, as well as knowing your rights and how to exercise them.
You can revoke your consent at any time and free of charge.
It is important to note that the revocation of consent for the processing of data may result in the impossibility of the proper performance of any functionality of the site that depends on the operation. Such consequences will be informed in advance.
3. What are your rights?
Acol assures its users/customers of their rights as data subjects as provided for in article 18 of the General Data Protection Act. In this way, you can, free of charge and at any time:
- Confirm the existence of data processingin a simplified way or in a clear and complete format.
- Access your dataYou can request them in legible hard copy or by secure and reliable electronic means.
- Correct your databy requesting that they be edited, corrected or updated.
- Limit your data when unnecessary, excessive or treated in breach of the law through anonymization, blocking or deletion.
- Request portability of your dataThis is done through a registration data report that Acol processes about you.
- Deleting your data processed with their consent, except in cases provided for by law.
- Revoke your consentby deauthorizing the processing of your data.
- Inform yourself about the possibility of not giving your consent and the consequences of denial.
4. How can you exercise your rights as a holder?
To exercise your rights as a holder, you must contact Acol through the following available means:
- Telephone: +5521 2507-4321 ext. 2
- Email: [email protected]
In order to ensure that you are correctly identified as the owner of the personal data that is the subject of the request, we may ask you for documents or other evidence that can prove your identity. In this case, you will be informed in advance.
5. How and for how long will your data be stored?
Your personal data collected by Acol will be used and stored for as long as necessary for the provision of the service or for the purposes listed in this Privacy Policy to be achieved, taking into account the rights of data subjects and controllers.
In general, your data will be kept for 5 YEARS. At the end of the storage period, personal data will be deleted from our databases or anonymized, except in the cases legally provided for in Article 16 of the General Data Protection Act:
I - compliance with a legal or regulatory obligation by the controlling shareholder;
II - study by a research body, guaranteeing, whenever possible, the anonymization of personal data;
III - transfer to a third party, provided that the data processing requirements set out in this Law are complied with; or
IV - exclusive use by the controller, with no access by third parties, and provided that the data is anonymized.
That is, personal information about you that is essential for compliance with legal, judicial and administrative orders and/or for the exercise of the right of defense in judicial and administrative proceedings will be kept, despite the deletion of other data.
The storage of data collected by Acol reflects our commitment to the security and privacy of your data. We employ technical protection measures and solutions to guarantee the confidentiality, integrity and inviolability of your data. We also have security measures appropriate to the risks and control access to the information stored.
6. What do we do to keep your data safe?
To keep your personal information secure, we use physical, electronic and managerial tools geared towards protecting your privacy.
We apply these tools taking into account the nature of the personal data collected, the context and purpose of the processing and the risks that possible violations would generate for the rights and freedoms of the data subject collected and processed.
Among the measures we have adopted, we highlight the following:
- Only authorized persons have access to your personal data
- Your personal data will only be accessed after you have given an undertaking of confidentiality
- Your personal data is stored in a secure and reliable environment.
Acol is committed to taking the best possible steps to avoid security incidents. However, it should be noted that no website is entirely safe and risk-free. It is possible that, despite all our security protocols, problems may occur that are the sole fault of third parties, such as cyber attacks by hackers, or as a result of the negligence or recklessness of the user/customer themselves.
In the event of security incidents that may generate a relevant risk or damage to you or any of our users/customers, we will notify those affected and the National Data Protection Authority of what has occurred, in accordance with the provisions of the General Data Protection Law.
7. Who can your data be shared with?
In order to preserve your privacy, Acol will not share your personal data.
8. Changes to this Privacy Policy
The current version of the Privacy Policy was formulated and last updated on: May 02, 2024.
We reserve the right to modify this Privacy Policy at any time, mainly in order to adapt it to any changes made to our website or in the legislative sphere. We recommend that you review it frequently.
Any changes will take effect as soon as they are published on our website and we will always notify you of any changes.
By using our services and providing your personal data after such modifications, you consent to them.
9. Responsibility
Acol provides for the liability of agents who act in data processing processes, in accordance with articles 42 to 45 of the General Data Protection Act.
We undertake to keep this Privacy Policy up to date, observing its provisions and ensuring compliance with it.
We are also committed to finding the technical and organizational conditions that will protect the entire data processing process.
In the event that the National Data Protection Authority requires the adoption of measures in relation to the processing of data carried out by Acol, we undertake to follow them.
9.1 Exemption from liability
As mentioned in Topic 6, although we adopt high security standards in order to avoid incidents, no website is entirely risk-free. In this sense, Acol is not responsible for:
I - Any consequences arising from the negligence, imprudence or malpractice of users in relation to their individual data. We guarantee and are only responsible for the security of the data processing processes and the fulfillment of the purposes described herein.
Please note that the responsibility for the confidentiality of access data lies with the user.
II - Malicious actions by third parties, such as hacker attacks, unless Acol's culpable or deliberate conduct is proven.
We would like to point out that in the event of security incidents that may generate a significant risk or damage to you or any of our users/customers, we will notify those affected and the National Data Protection Authority of the incident and will take the necessary measures.
III - Inaccuracy of the information entered by the user/client in the records required to use Acol's services; any consequences arising from false information or information entered in bad faith are entirely the responsibility of the user/client.
10. Data Protection Officer
Acol provides the following means for you to contact us to exercise your rights as a holder: (means of contact).
If you have any questions about this Privacy Policy or the personal data we process, you can contact our Personal Data Protection Officer through the following channels:
Email: [email protected]
Telephone: +55 21 2507-4321 extension 2
